In a major breakthrough, the Enforcement Directorate (ED) has exposed an international fake tech support scam operating from the Chandigarh Tricity region. Multiple overnight raids led to the discovery of illegal call centres posing as authorised service providers for companies like Microsoft, HP, and Arlo, targeting foreign customers.
Fraud Call Centres Targeted Foreign Clients with Fake Services
The scam involved setting up shell companies abroad and fake websites claiming to offer premium software and device support. These fake firms tricked international customers into paying for non-existent services, using fraudulent payment gateways. The money was then transferred back to India through formal banking systems and hawala routes, ED officials confirmed.
FSAL Technologies & Bios Tech Under Scrutiny
One of the key players named in the investigation is FSAL Technologies Pvt Ltd, allegedly run by Faisal Rashid Peerzada. According to ED, FSAL controlled a fake US-based company called Bios Tech, which falsely advertised tech support for major brands like Microsoft and HP.
Investigators say FSAL had no valid licenses or partnerships with these tech giants.
The company also managed the Bios Tech website backend, controlling customer data and payment flow.
Further investigation revealed that FSAL’s digital infrastructure shared the same IP address as geeksworldwidesolutions.com, a counterfeit site copying the well-known American brand Geek Squad. Officials say the website was hosted illegally, with no authorisation from the actual brand owners.
Terrasparq and Visionaire Also Linked to Scam
The ED also uncovered involvement of two more companies—Terrasparq and Visionaire, allegedly run by Sahu Jain. These firms have been operating similar scams since 2016, according to evidence found during the raids.
Terrasparq claimed to offer services on behalf of a US-based company, CTS Mobility, owned by Jain’s sister. However, no legitimate business contracts or authorisations were found.
ED seized emails, WhatsApp chats, and transaction data that showed the companies used fake pop-ups pretending to be from Microsoft and charged foreign users for fake support using their credit card details.
Fake Websites, Fabricated Office Images, and No Legal Proof
Most of the fraud websites presented themselves as professional tech firms offering services such as:
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Device Management
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DaaS (Device as a Service)
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Network Support
However, the sites lacked verified company credentials, and investigators noted that the images of fancy IT offices were completely manipulated or stolen from the internet, bearing no resemblance to the real offices of the call centres.
Ongoing Probe Into Financial and Technical Evidence
The ED is now analysing call recordings, server logs, and other digital data to determine the full scale of the scam. Authorities believe more companies and individuals could be connected to this organized international cyber fraud network.
✅ Conclusion
The Chandigarh tech support scam exposes the growing threat of fake IT service firms in India targeting foreign customers. As ED continues its probe, the case highlights the need for stronger cybersecurity laws, cross-border enforcement, and public awareness to protect consumers from digital fraud.
